FAQ's
How can I place an order on Tele home Distribution Hub
To place an order, simply browse our website, select the desired products, add them to your cart, and proceed to the checkout page. Follow the instructions to provide your shipping address, choose a payment method, and confirm your order.
What payment methods are accepted?
We accept various payment methods, including credit/debit cards, net banking, digital wallets, and cash on delivery (COD) for eligible locations.
How long does it take to process and ship an order?
We strive to process and ship orders as quickly as possible. Typically, it takes 1-2 business days for order processing. The delivery time depends on your location and the shipping method chosen during checkout.
Can I track the status of my order?
Yes, you can track the status of your order. Once your order is shipped, we will provide you with a tracking number and a link to track the shipment on our website or the courier partner's website
What is your return and refund policy?
We have a return and refund policy in place. If you receive a defective or damaged product, or if you are unsatisfied with your purchase, you can initiate a return within the specified return period. Please refer to our return and refund policy page for detailed information on the process.
How can I contact customer support?
If you have any questions, concerns, or need assistance, you can reach our customer support team through the "Contact Us" page on our website. You can also find our contact details, including phone number and email, for further assistance.
Do you offer international shipping?
Currently, we only offer shipping within [list the countries/regions you serve]. We do not provide international shipping services at the moment.
Are my personal and payment details secure?
We prioritize the security of your personal and payment information. We implement industry-standard security measures to protect your data. Your payment details are encrypted and transmitted securely using SSL (Secure Socket Layer) technology.
Can I cancel or modify my order after it has been placed?
We understand that circumstances may change. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.
Do you have a loyalty or rewards program?
Yes, we have a loyalty program for our valued customers. You can earn points on eligible purchases, which can be redeemed for discounts or other benefits. Please visit our loyalty program page for more details.